Enterprise level competing priorities and margin maximization lead many servicers to make short-term decisions that prioritize cost containment over quality. Minimal technology investment, outdated systems, controls and manual processes all lead to increased risk of error resulting in losses. -. PMSI brings transparency to an otherwise opaque process, secures trust between stakeholders, and protects the integrity of counterparty cashflow.
Our Leadership Team
Romalene Tolentino
Founder & President
rtolentino@pmsi.me
With more than 30 years of servicing experience across Investor Reporting, Accounting, and Special Loans, Romalene is an industry-recognized expert in Investor Reporting. She has performed crisis management for mortgage servicers of all sizes and mastered the disciplined environment of GSE reporting and reconciliations. She navigates the complex loan structures and features in Private securities, including modification remediation, HELOC accounting, and daily simple interest loans. Armed with intimate knowledge of Investor Reporting and Special Loans, Romalene has developed the advanced business logic and algorithms to fully automate the life of loan auditing, providing payment and rate-change histories for the most difficult loan structures.
Daniel Thompson
Chief Executive Officer
dthompson@pmsi.me
Dan has served as Managing Director at leading fiscal organizations, specializing in mortgage finance, mortgage operations, and mortgage servicing. He devised GMAC-RFC’s business strategy for distressed assets, building their special servicing and subprime servicing capability. Dan transformed the special servicing operation at Credit Suisse into a fully integrated primary and special servicing platform to handle all conduit originations (Alt-A, Sub Prime, Manufactured Housing, Second Liens, Distressed Loans). At Countrywide’s Correspondent Lending Division, Dan managed Products, Pricing, and Technology for the world’s largest and most efficient mortgage origination platform.
Basil Pallone
Chief Financial Officer
bpallone@pmsi.me
Basil is an accomplished financial professional with public and private company experience ranging in size from start-up to Fortune 1000. He has 15 years’ experience in the mortgage servicing industry. As a CFO, Basil has served as a trusted partner and advisor to multiple CEOs and Executive Management Teams. He has solid fundraising and transactional skills, strategic awareness, balanced with a keen operational focus.
Rhonda Gallion
SVP, Product Innovation
rgallion@pmsi.me
Rhonda is a seasoned change agent with a passion for challenging the status quo to drive growth and value creation. Rhonda joined PMSI to lead product innovation after spending most of her career in strategy & operations consulting roles. Rhonda has over 20 years of experience across mortgage origination and servicing operations, having led several clients through the challenges associated with growth and IT enabled business transformations to create competitive market advantage. Her experience spans the mortgage industry with clients including FNMA, Citi, JP Morgan Chase, Wells Fargo, NewRez, Caliber, Ditech, Capital One, and more.
Jeff Choi
SVP, Operations Innovation
jchoi@pmsi.me
Jeff is a results-oriented leader known for driving operational excellence through process optimization and portfolio management, Jeff brings over 27 years of mortgage leadership experience to PMSI. He has held senior roles at top organizations including Sierra Pacific Mortgage, Rushmore Loan Management Services, Pentagon Federal Credit Union, and Pacific Union Financial.
Mitch Haskett
SVP, business Development
mhaskett@pmsi.me
Mitch Haskett is a known value creator with extensive experience in technology enabled services delivery. Mitch has curated a unique market perspective serving a wide spectrum of clients including banks, credit unions, CUSOs, independent mortgage banks, and state housing agencies. His experience spans the mortgage servicing industry across technology leaders like Black Knight, Sagent, and Fiserv. Mitch also has extensive international business experience, providing strategic outsource and software development solutions to Fortune 500 firms.