Lower your risk & Lower your costs
with our industry-leading Outsourcing Services
Best-Practices Outsourcing
Reduce overall cost & risk while improving overall quality of loan servicing
Achieve best-in-class performance by leveraging PMSI’s US-based outsourcing operation. Combine decades of our experience with our cutting-edge technology to reach your objectives quickly and cost-effectively. Lower your risk, lower your costs and achieve FNMA, FHLMC and GNMA #1 Scorecard rankings. We make it easy.
- Investor Reporting
- Loan Sales & Transfer
- Investor Custodial Account Analysis
- Oversight & Audit
The PMSI Difference
Delivering industry-leading results for industry-average costs
Insourcing
With insourcing, the most common solution typically falls short of capabilities; while quality resources are expensive, difficult to attract & retain.
Traditional Outsourcing
Traditional outsourcing is best suited for servicing platforms where business strategy is simple and all departments are controlled & stable.
PMSI Approach
The PMSI approach is designed from the ground up to minimize monetary & reputation risk, improve overall servicing processes and reduce costs.
Investor Reporting Routinized
Traditional 3 R’s of Investor Reporting
1. REPORT
2. REMIT
3. RECONCILE
+ PMSI’s 4 R’s of Investor Reporting
4. ROOT CAUSE
5. RESEARCH
6. RESOLUTION
7. REMEDIATION
Innovative Technology Platform and Data Content
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Cutting-edge SaaS cloud technology, SSAE 16 certified
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Highly scalable and rapidly deployable for dynamic servicing platforms
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1.7 terabytes of data provides amazing analytical opportunities
Veteran SME’s in IR / IA Space Since 2000
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Successfully resolved largest most complex problems in the industry
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No “How To Manual” so real time problem solving is a core competency
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Years developing proprietary end to end techniques and controls to manage risk
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Proven track record across all Investors
Key Outsource Differentiators
Technology, domain expertise, and disciplined framework
360° Content Repository
Comprehensive Centralized Repository Gives Complete End to End Perspective
- Data stacked daily > 3 Years
- Auto loading and validations
- Security features allow greater MSR owner data access
- 360° view of servicer and investor data
Disciplined Framework
Uniform – Results Driven Research and Issue Resolution Framework
- Dynamic decision paths reinforce critical thinking & scenario training
- Each decision path requires – Root Cause, Research & Resolution of Issue
Framework Generates Analyst and Management Hot Spot Identification
- Loan & pool level issue resolution to prevent aging
- Root cause trending permits permanent remediation
PMSI Methodology Results in Quality Loan Servicing Performance by Design
- Process level visibility
- Quantifiable impact
- Economic impact in beta
Controls
Extensive Implementation of Domain Expertise via Rules and Stored Procedures
- Auto portfolio and reconciliation balancing
- Foundation for plug free environment
- Transition & terminal event Meta Data
| Q System | Lines of Code | Loading | Logic |
| Data Mart | 73,900 | 89% | 11% |
| Modules | 47,725 | 27% | 73% |
| Total | 121,625 | 65% | 35% |
Monthly Cut-Off Disciplines and Best Practices Check Lists
- Pre cut-off preparation is routinized
- Pre-closing review and adjustments review
- Average 47 procedures monthly
- Implement unique investor best practices across all investors